"I am delighted with the service "

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

During a medical check with Dr Underwood at Stirchley medical practice I reported having hearing problems. Dr Underwood said he would arrange a hearing test. I expected a long delay, I was wrong!

Mid- September I was contacted by a representative of TRAQS and a hearing test appointment was made for 9am a few days later at Specsavers High street, Wellington. I duly attended Specsavers and an hour later left fully fitted with hearing aids and hearing things I had been missing for ages.

Emris at Specsavers gave me splendid service my thanks to her. I am delighted with the service and offer my thanks to all concerned.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Vet733

Thank you for your very positive feedback relating to the service you received from the TRAQS team.

I am pleased to hear that we were able to arrange a prompt appointment at a provider of your Choice and as a result you are already benefiting from the hearing aids which were fitted.

I hope that you continue to enjoy the new sounds you are experiencing and wish you well for the future.

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