"We were all singing and really happy"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a service user),

I used the ambulance service to transport me to and from hospital. The ambulance was full of OAP’s, like myself.

When we all got on, everyone was really miserable. However, the two girls, Cheryl O’Conner and Kayleigh Harris, were fantastic! By the time we got off we were all smiling and laughing. They made us happy.

It was like an outing to Weston-Super-Mare, rather than a hospital visit. We were all singing and really happy.

I wanted to say thank you.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Nifty456

Thank you for taking the time to share your experience.

I am glad to hear that you enjoyed your journey with our Patient Transport Service. It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will ensure your kind comments are passed Cheryl and Kayleigh, and that they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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