"Fertility Clinic"

About: University Hospital (Coventry)

The fertility clinic is a shamble. They think you don’t have a job so mess you around by last minute cancellations and wrong appointments. Forget about being to able to contact their reception. I have left messages many times, very rarely have I managed to speak to someone on the phone to just arrange a convenient day and time to book appointments. It’s pointless and waste of mine and their time, if they keep sending random appointments that I can’t attend due to work schedule. This would be resolved if only someone would pick up the phone when you ring. Its bad enough having to go through infertility problems but having to deal with Coventry Hospital fertility teams leaves me feeling with anxiety and stressed. I dread every time I try to make the phone call to make an appointment. I just wanted them to help me, but instead I feel worse than I have ever felt in my life!!!

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. We have contacted our colleagues in charge of the clinic who are sorry to hear you experienced difficulties getting through. It is a very busy phone line, but improvements are being made to the telephone system to take pressure off that line, and also a third receptionist is being recruited to help respond to calls in a more timely manner. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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