About: John Radcliffe Hospital

50 minutes of trying on the phone to get through to ward-switchboard very helpful, thankyou to the switchboard for all their help tonight. Relative admitted at approx. 1pm from another hospital, still on inappropriate mattress for pressure sore risk when I finally got through at 22:30pm. Was told despite patient being at very high risk of pressure sores a mattress would not be ordered until the next day-I told them this was unacceptable and what was there policy on how long a patient should be on a standard mattress before being moved to a specialist mattress- the staff nurse said she didn't know. I stated I would like relative moved tonight and why hadn't one been ordered earlier on in the day on admission-it is obvious that patient has a high pressure sore risk. Staff nurse told me that we should of asked for one earlier, I asked why was it up to us, she then said the hospital which transferred the patient should of told them she needed one-it is obvious from the medical history and current health state of the patient that one is required. Staff nurse very unhelpful and rude and refused to give full name when requested something which I thought the NMC stated nurses had to do on request. I said that we would like the patient moved to a more appropriate mattress tonight was told that they don't like moving patients at this time-I believe it is better to move a patient rather than risk pressure sores, when the hospital patient was transferred the other hospital they had stated patient could get pressure sores within hours if not on correct mattress.

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Response from John Radcliffe Hospital

Thank you for your comments regarding the care of your relative at the John Radcliffe Hospital. I am very sorry that your experience did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Chloe Saunders, PALS and Complaints Co-ordinator, on 01865 223255 or at chloe.saunders@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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