"Pathology - extremely rude and unhelpful"
About: Medway Maritime Hospital Medway Maritime Hospital Gillingham ME7 5NY
Posted by Anonymous
I telephoned the pathology dept today on the advice of my GP surgery. I spoke to a member of staff and asked how long it takes for the results of toe nail clippings to be sent back to my GP. They were totally dismissive, and kept interrupting me. They were like a robot and just kept repeating that they could not talk to me due to Data Protection. I completely understand the rules surrounding this (it's part of my job), but I asked a generic question " in their experience how long do the results take?" They would not answer this fairly straightforward question and kept quoting "Data Protection". I then asked them what was the point in answering the telephone - they then said they were ending the call and put the phone down me. How rude.