"shocking... will not be returning"

About: Stoke Mandeville Hospital

Attended the fracture clinic this afternoon with my son... a two hour delay and shocking cleanliness. Witnessed a nurse spill a patients sick on the floor in the waiting room. She proceeed to clean it up with a tissue using her foot. That was the extent of the "cleaning" disgusting and unacceptable! My son has been in considerable pain and when askef the consultant said we need to contact our gp - we were in a hospital for goodness sake. Since the appointment was so late our gp surgery was closed. Needless to say our follow up appointment will not be there. Unacceptable cleaning was reported! Shocking experience.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust We are preparing to make a change

Dear responder

Thank you for your email. I am sorry that on this occasion our service fell below that which we would expect.

I have forwarded your concerns to the fracture clinic manager and I will update this post as soon as I have further information.

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