"A&E staff need to introduce themselves"
About: Stoke Mandeville Hospital Stoke Mandeville Hospital Aylesbury HP21 8AL
Posted by Elizabeth
I experienced very short waiting times in A&E, and prompt care from staff. My major issue with the experience was that not one of the four people who dealt with me explained who they were and what their role was. It left me feeling really unclear what was going on. In one appointment, I was talking to someone I can only assume was the triage nurse, when a man entered the room. Nobody told me who he was, so I stopped talking. Both the man and the nurse told me to continue. I assume this guy was a doctor, because he took over my care and gave me drugs! Have you heard of Kate Granger? She is a doctor turned cancer patient who founded the #hellomynameis campaign. I thoroughly recommend your staff look up her campaign and really think carefully about the way they're interacting with their patients. A very simple action of introducing yourself and explaining your role in someone's care can make a huge difference to a patient. Especially in a stressful environment like A&E, where the whole event is usually pretty confusing anyway. As an aside, I was also prescribed a drug which the NHS recommends not to use in pregnancy (I'm 26 weeks pregnant); I only found this out after calling my GP the next morning, so I'm not particularly impressed with that.