"a wonderful midwife & her ..."

About: North Tyneside General Hospital

(as the patient),

What I liked

a wonderful midwife & her collegue on the day - they were the most wonderfull people on the day in question (Friday 20th March 2009)

What could be improved

The Northern Doctors level of patient care & the Registra's level of sympathy & care to some one suffering a miscarrige

Anything else?

After arriving at the hospital after a refferal from the NHS Direct service & out of hours dr being told by one Dr that she would see me but quicky because her lift was waiting made me feel completly uncared for and unwelcome, especially as I was approx 7wks pregnant & having pains. (Visit No1). Then on my 2nd visit to the hospital on Friday 20th March 2009 (I had been bleeding at 11wks pregnant) i arrived at A&E and witnessed a girl miscarry infront of my eyes then had to wait over an hour to be seen and finally was told I had also lost my baby almost 5 hrs after arriving by a Dr who told me he thought the pains i'd had were my body aborting my baby, and told me to have my blood taken go home and come back on Tuesday to see if I need a medical termination - not exactly a way to break news to someone loosing their unborn child and certantly not exactly very clear!

Story from NHS Choices

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Responses

Response from North Tyneside General Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. The care you describe would fall below the standard of care we would aim to provide to any patient. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. If you would like to write to our Complaints Department we would be very keen to investigate and provide you with a written response. We offer our sincere apologies to you at this time. If you do decide to write the address for your letter is:

Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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