About: Peterborough City Hospital

A and e dept a nightmare. Fine on my admission but when i went back with numb fingers and painful cast as instructed by nhs direct i was left waiting for hours. No effective triage process and reception staff uncaring and offhand despite me being tearful and in pain. I was told i was next and despite me being last one there new people were going in before me. I eventually went home in tears and had to wait to ring the plaster room next day for help and a new cast as it was too tight. They need to see the genuine folk before those there for a family outing eating drinking and chatting on their mobiles. I was so angry at their attitide to my distress and genuine problem. Such a pity they let the rest of the hospital down

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Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I am sorry you are dissatisfied with the service you have received and can fully appreciate your concerns. I will ensure that your comments are feedback to the Lead Nurse in the Emergency Department so that he can discuss this with his colleagues. Once again my apologies for the poor service you received.

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