"Delivery unit and Burstow ward"

About: East Surrey Hospital

After recently having pre- eclampsia I had been previously visiting rusper ward for monitoring of of high blood pressure and there treatment was excellent, I was then rushed into delivery suite and there treatment and care we're amazing - it's was the nicest experience through what was a traumatic birthing experience there support and help was second to none they are a real credit to the NHS and to there training and dedication - that being said after having and emergency c section you are then transferred onto burstow ward which in comparison is like being thrown onto a third world country - they didn't give me pain relief unless I asked for it they forgot to get me out of bed and to remove my catheter and I had to buzz three times for this - they didn't explain anything about what had happened and what was going to happen - didn't help me with breast feeding and infact were generally far too busy to be helpful I infact went up to the nurses station to ask for medication and got barked at - upon discharge I wasn't given any after care information and pretty much was just chucked out of the door - I think in general the problem was they were too busy with too many ladies to look after that as a result you barely got looked after and was a horrible place upon reflection to have gone to after the wonderful care that you receive on delivery suite - I'm not a complainer normally but I have been so shocked I felt I couldn't do anything but.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'Anonymous'

Thank you for taking the time to share your feedback and I am sorry to hear that after receiving excellent care on our delivery suite you were disappointment with the care you received on Burstow ward.

We continually try to improve the care we give to patients and feedback plays an important role in this. I will pass your comments on to the team in Maternity.

If you do feel like you would like to speak to someone in Maternity about this further please contact our Head of Midwifery, Michelle Cudjoe on 01737 768511.

Kind Regards,

Bethan

  • {{helpful}} of {{total()}} people think this response is helpful

Response from East Surrey Hospital

Dear 'Anonymous' Thank you for taking the time to share your feedback and I am sorry to hear that after receiving excellent care on our delivery suite you were disappointment with the care you received on Burstow ward. We continually try to improve the care we give to patients and feedback plays an important role in this. I will pass your comments on to the team in Maternity. If you do feel like you would like to speak to someone in Maternity about this further please contact our Head of Midwifery, Michelle Cudjoe on 01737 768511. Kind Regards, Bethan Borrett

  • {{helpful}} of {{total()}} people think this response is helpful