"Care, not in my mums case"

About: Hull Royal Infirmary

First of all, there are some wonderful caring nurses and consultants in the hospitals who do the best job they can in difficult circumstances. But that can't make up for the treatment my mum has received in the care of hull royal and castle hill. Whilst in their care she has suffered a broken rib, many hours of waiting and wondering. Staff who were too busy to look after her when she was hallucinating due to the effects of infection. No time to bring her a blanket she she was shivering with cold. Administering double dose of a strong drug. Finding her on the floor unconscious after leaving her on a commode when she is clearly too weak to be left alone. Having to stay with her and administer her parkinsons meds as none available on ward.No continuity of care with different doctors every time. Three admissions and she gets more poorly each time. I will be making a formal complaint despite the distress we feel as a family as my mum deserves better

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk or Patient Experience (01482) 675189 If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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