"Getting an appointment to have an incision and drainage operation on an abscess"

About: Wycombe Hospital / General surgery

(as the patient),

I went to GP asking for a large abscess on my back to be lanced. He said not ready and that it needed antibiotics for two weeks. 2 weeks later I went asking for it to be lanced as it was very painful. He said it wasn't ready. I went on holiday and suffered a lot of pain. Came back after a week and went again asking for treatment. He said he would refer for urgent incision and drainage. I contacted to hospital on 2 days later to ask for appointment. They said that referral not received but anyway consultant wouldn't see it til the following week at least. I phoned yesterday to be told it was a routine request and wasn't going to be seen until next week. I've attended my surgery again who tell me that the hospital downgraded the urgency to routine and will ask my GP To phone me tomorrow.

This abscess is huge and very painful and only needs a routine procedure. It seems impossible to get action! The surgeon secretary is on holiday til next week. Am considering flying to Italy and having done there- it may be faster

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

I am sorry to learn you have experienced difficulty getting an appointment to deal with your health needs.

Please respond to update me with your story.and I will try to help you.

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Update posted by Dozydi (the patient)

I have subsequently spoken to GP and consultant. It turns out GP had left messages on home phone which was out of order (I had told the receptionist) and he was so helpful. He chased up surgeon who called me at home last night and we have arranged an appointment. The abscess has burst now and is less painful so it'll be routine but I'm happy with that- so I guess I have BT and not the NHS to blame on this occasion. I feel bad about that.

Thanks for your concern

Diane

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear Responder

Thank you for posting an update. I am very pleased to read of the progress that has taken place. I am happy to learn you are in less pain now and the appointment has been arranged.

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