"3 hour wait for pain relief"

About: St George's Hospital (Tooting) / General medicine

(as the patient),

I was admitted to st georges with a slipped disc thats trapped my sciatic nerve. I was put in a side room in agony an forgot about, I then pressed button for nurse it went off for a HOUR before anyone responded an then it took 3 staff members 3 hrs to get me some pain relief. was discharged next day as my condition didnt warrent a op (iv now been in agony 7wks an been off work 5wks) was perscribed meds that I never recieved went to my gp an he hadnt a clue what was going on as he had not recieved any paperwork yet he was one who admitted me

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Responses

Response from St George's Healthcare NHS Trust

We are very disappointed to read your description of your admission. It is certainly not up to the standard we would expect for our patients. If you would like to talk to the service about your experience and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help. If we had the opportunity to discuss your experience it would help us make improvements.

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St. George’s Hospital. We are sorry to learn that it was not up to the standard we would expect for our patients. If you would like assistance with the communication problems you are experiencing, please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

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