"Gall bladder removal"

About: Russells Hall Hospital / General surgery

(as the patient),

Great care in day surgery unit, moved to ward, much lower standard.

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Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for posting your positive feedback about your experience of our day surgery unit. We will pass your comments onto the team.

It is disheartening to hear that you felt the ward you were moved to was of a lower standard. We aim to provide all our patients with high quality care which is consistent across our services and so we must apologise if you feel this was not the case.

As you have not specified which ward you stayed on, we cannot pass your concerns onto the relevant staff. If you would like to contact our Patient Advice and Liaison Service (PALS) and go into more detail about your experience of Russells Hall Hospital, you can call freephone 0800 073 0510.

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