"South West Ambulance Service in Cornwall"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband and I would like to thank the Cornwall Ambulance Service for their most professional and efficient treatment service last night. I called them because my husband (an insulin dependent diabetic) was having a ‘hypo’ bm of 1. 3. they kept me on the line while the paramedic vehicle was on its way from Saltash to Looe, giving reassuring advice. Considering the distance he arrived very quickly, and was quickly administering glucose solution through an iv line. A back up ambulance crew arrived as well. Their efficiency and professionalism was mixed with great support and good humour. After making sure my husband was back to proper levels and reassuring me that if anything should worry me to call again. They were gone. Thank you to the whole team.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear very thankful

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I would like to pass your kind comments onto the call taker, paramedic and ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave to your husband.

Thank you again for providing feedback on our service.

Kind regards


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