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ENT

Story from nhs.uk

"ENT"

About: Blackpool Victoria Hospital

I came in last year with my hearing loss. They offered me 2 choices, either try the hearing aids for 6 months and then go back and discuss if I want to keep going or if I want an operation or reverse. I haven't yet received another appointment. Each time I ring the hospital to ask what is happening I get passed through to different departments. I rang again last week and finally got put through to the ENT. However the receptionist was on holiday and I think her voice mail was rather rude and not friendly. I have stopped wearing the hearing aids due to them feeling uncomfortable and I would like to have the operation. However I don't think this is going to happen due to the lack of communication through the ENT. I would of like to be informed next time that I have been discharged instead of saying they'll send me another appointment. I am very disappointed as I know my hearing isn't getting any better. I am not impressed.

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust 9 years ago
Paul Jebb
Assistant Director of Nursing (patient experience), Clinical Governance,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 14/10/2014 at 10:48
Published on Care Opinion at 11:08

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Caitlin,

Thank you for taking the time to leave feedback on your recent experience of our ENT department.

I am sorry to hear of the issues you have been experiencing in communicating with staff in our ENT department. I do urge you to contact my team on 01253 955589 or pals@bfwhospitals.nhs.uk they will be able to take more details from you and ensure that your concerns are fully investigated.

Kind Regards

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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Response from Blackpool Victoria Hospital 9 years ago
Blackpool Victoria Hospital

Submitted on 16/10/2014 at 09:31
Published on nhs.uk on 17/10/2014 at 04:00

Thank you for taking the time to leave feedback on your recent experience of our ENT department. I am sorry to hear of the issues you have been experiencing in communicating with staff in our ENT department. I do urge you to contact my team on 01253 955589 or pals@bfwhospitals.nhs.uk they will be able to take more details from you and ensure that your concerns are fully investigated. Kind Regards Paul Jebb Assistant Director of Nursing (Patient Experience)

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