"Frank Radcliffe fracture clinic at KGH. Daughters..."

About: Kettering General Hospital

My Daughter a very special little girl who has Learning difficulties unfortunately broke her elbow and arm while on holiday in Ireland. A small operation was required to remove the K wires from her elbow when we returned from Ireland . I would like to give some positive feedback about all the doctors Nurses and administration staff who attended to my little girl at the Frank Radcliffe fracture clinic at KGH. We both found each step of the treatment plan both very accommodating and excellent and it appeared that my daughters special needs were also taken into account. All of the doctors and nurses but my daughter fears at ease as she was very nervous about having another operation as it brought back the initial fears she had to face after her accident in Ireland and needed emergency surgery. the play nurses explained what would happen step by step and when there were tears and nerves the nursing staff and doctors found an excellent way of distracting her she was singing one of her favourite songs just before she was had her operation. The children's ward skylarks was excellent and very child and parent friendly and all of my daughters needs were delivered with excellent, and I know my daughter has been telling all her friends and teachers at her special needs school in Kettering all about her experiences at KGH which may also help relieve any other child's fears who may be waiting for and operation also at KGH. I would like to pass on my thanks and gratitude to all the wonderful staff who work hard to ensure patients receives the best services possible. Special thanks to the member of staff who works on reception asked my daughter to sing her little song which made her day. Thank you

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Response from Kettering General Hospital

Thank you for taking the time to write such a descriptive narrative of your experience of the care at Kettering General Hospital as a worried parent. It is wonderful to read of how each of the teams that you and your daughter encountered recognised and responded to her individuality and were able to connect with her in a manner which eased both your own and her anxieties. Please be assured that your message has been shared with all of those that you mention. Karen Birch Pathways and Practice Sister Surgery, Paediatrics & Women’s Health CMT Thank you very much for your kind comments regarding your stay on Skylark Ward. It is indeed very important to explain to children what is happening to them and why, and we are glad you and your daughter found this helpful. We are grateful she is sharing her positive experiences with her friends as this will help us greatly if any of them are ever admitted. We hope that her arm is much better now and that she is still singing her little song! Many thanks Skylark Ward

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