About: Scunthorpe General Hospital

Fantastic staff who looked after me so well. I was kept fully informed at all times. No one was too busy to take the time to help me or to explain things. I had excellent advice and felt really cared for. Cannot praise the staff highly enough from the domestics to the HCAs, the nurses to the doctors. Everyone I came into contact with was brilliant. Two bad points though. The food was disgraceful!!! What a waste. I was horrified to find that there were no locks on the toilet/shower rooms. This is a gross invasion of patients privacy. There was no way other patients could know that the toilet was occupied and a visit to the toilet became a stressful event every time. I was told that this was done in case a patient collapsed while in the toilet. Surely patients have the right to decide if they want to go to the toilet and have the security of a locked door and surely there is some device which allows staff to gain access when necessary. Whoever made this decision should be made to use a toilet for a day and have a shower knowing that a total stranger could walk in at any moment. Perhaps then they would understand how much stress they are putting their patients under.

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Response from Scunthorpe General Hospital

Hello, thank you for your comments, it's good to hear you were impressed with the staff and their care. Regarding the toilet, apparently there is a sign on the door that can be set to 'engaged', and this system is used in case a patient collapses while in the toilet so that staff can reach them easily. Kind regards, Sarah

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