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Good care for my Pelvic Floor Repair and Hip Replacement

Posted By Paisley Princess

"Good care for my Pelvic Floor Repair and Hip Replacement"

About: Royal Alexandra Hospital / Gynaecology (Ward 32) Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I underwent a total hip replacement in the RAH in December, operated on by Julie Smith, I found her a most pleasant lady and very professional. I found one nurse and all the patients agreed to be a non smiling unapproachable nurse who we felt we could not approach. Apart from this one nurse, I would like to thank the staff at the time I was in for all their care.

I underwent a pelvic floor repair in late August, operated on by Andrew Patterson who again I found to be a most pleasant man even although there were a grave shortage of beds, Elaine one of the nurses found me a bed at the very last minute. Cheers to all the nurses, especially Diane who was a star at looking after us and Debbie, a very professional nurse who I thought was the sister! Speaking of the sister, I was pretty surprised that she never showed her face into the rooms at any time of my 4 day stay there which was contrary to the sister in the orthopaedic ward who came in daily. Anyway thanks to all the staff at Ward 18 who were wonderful.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 17/09/2014 at 17:05
Published on Care Opinion on 18/09/2014 at 09:26

Dear Paisley Princess,

I am so glad to hear that you had a good experience in our care at the Royal Alexandra Hospital and I would like to thank you for highlighting this - the staff on both the Orthopaedic Ward and Ward 18 will be really pleased to recieve your positive comments and I will make sure this is passed on to them.

I have picked up that there were a couple of incidences where the attitude of the staff was not of the same standard as the majority and so I will highlight this also.

Thanks again for taking the time to pass on your comments.

Best Wishes,

Lorna

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