"Phlebotomy department"

About: Royal Derby Hospital

The care I have had at Derby has been excellent, however I did have concerns about the phlebotomy department. The waiting room is very cramped and always busy - the staff obviously work very hard, but I have some concerns about their infection control practices. Each time I have had bloods taken the staff have not used hand washing or the alcohol gel before starting. They do not use gloves either - even though this is a recommended part of avoiding HAIs. The chair arm that my arm was resting on was split and had old, dirty micro pore tape around it. Not all staff were observed to be bare below the elbows either. The staff were very pleasant and obviously struggling to cope with the workload but alcohol gel only takes seconds.

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Responses

Response from Royal Derby Hospital

Many thanks for your kind comments regarding the past care you have received at our Hospital and also the concerns you have raised regarding our Phlebotomy Department. I will certainly ensure this information is shared with the Senior Staff in our Phlebotomy Services, however, in order for us to respond more throughly to your comments, we would need more specific information. In view of this, if you wish us to look further into this so we can take further remedial action wherever necessary, can you please consider contacting our Patient Advice & Liaison Services (PALS) on Freephone 0800 783 7691 or via email on dhft.contactpals@nhs.net, who will gladly assist you further. All patient feedback is important to us as this allows us the opportunity to share good practice and also implement changes wherever possible to improve the care and services we offer our patients in the future therefore many thanks once again for taking the time to provide us with your comments and please accept our sincere apologies for any upset caused in respect of this matter. Kind regards Deborah Furness, member of the Patient Experience team for Derby Hospitals NHS Foundation Trust

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