"Urology Dept."

About: Heatherwood Hospital

I am tempted to describe one Nurse as a treasure - not a word often used nowadays and can relate to describing an older person Oor in this case someone who is a very valuable member of an organisation. I was her first patient of the day. I found her to be authoritative in the nicest possible sense (knew what she was talking about, direct and to the point), sympathetic to a point without overdoing it. Very helpful, great advice. This lady has demonstrated what is good about the NHS

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Responses

Response from Heatherwood Hospital

Dear Mr Merritt Thank you for your lovely positive feedback regarding the nurse you saw at the Urology Clinic at Heatherwood Hospital last week. It is always great to receive comments that celebrate the valuable members of our staff. I will ensure I pass your feedback onto the clinic team to share. Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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