"Haematology day patient age 35"

About: Arrowe Park Hospital

After becoming a day ward patient about a month ago for hodgkins I was unsure what to expect on my treatment days. I can say from the moment I walked in being very apprehensive about the whole situation worried what to expect etc this place was amazing, not amazing like going on holiday, but still amazing if you've got no choice to be there. From a scared worried individual my attitude feelings and outlook of such a place soon changed for the better within minutes of sitting down in the hot seat. Familiar faces of the nurses soon acknowledged me and put me at ease with chat about any rubbish I like. The two nurses who both have the same name are fantastic and always on hand just a shout away. All the nurses are able to switch from a professional manner to a sociable one when ever the mood dictates and the place wouldn't be the same without them or there good will. The nurses and staff are what make such a place bearable and they are a credit to the hospital. I now realise hospital not just for broken bones and having babies! Chris

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Response from Arrowe Park Hospital

Thank you very much for your kind comments and may we apologise for the delay in responding. We are extremely grateful that you have taken the time to provide this feedback. We are very proud of the care you received from staff during what has clearly been such a difficult time. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Haematology Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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