"Very ignorant and inhuman staff"

One of my family members was admitted to ward 407 after surgery, I can't believe how rude and abrupt and out of place the staff make you feel. It's like they don't want to do their job, at first I thought it maybe one or two staff members but after realising nearly all the staff didn't care at all about what family members were concerned about. The staff would just give you abrupt answers and dead end answers to the most simplest questions you ask them. I don't even know why out contribution to the tax payers money is even getting spent on unhelpful and arrogant staff at this hospital. If they don't like their job then quit why work there and make the patients feel even worse then what they are going through. Every staff member before getting recruited must have sent their CVs in and claimed they had the passion for this job that's why they wanted it but let me tell you they are the worst people to communicate to. The staff and consultant that I spoke to always shrug every concern of. It's like when you are talking to the staff even the head nurses it's like your talking to a brick wall and then if you do get an answer back to your question that you ask it's gonna be an answer that going to take you around in circles it's like your talking to abrupt people with no consideration or feelings towards another person. Honestly I am not to write reviews because I can't be bothered to waste time but let me tell you it's the worst place to be.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Ward 407 at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear that your experience has been poor and we are sorry you found the attitude of the ward staff unsatisfactory. This is certainly not the type of experience we aim to provide. The senior staff responsible for the area where your family member was treated are keen to investigate what has gone wrong and take action to improve the service they provide. In order to do this they would be grateful if you would provide contact details so they can speak to you directly. If you would like them to do this, please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.