"Treated awful at Walsall manor never want to..."

About: Manor Hospital

Several admissions to A&E over a year with ?kidney stones. Discharged without diagnosis & told they don't know what's wrong, dispite my 6 year history of kidney stones! A year later one efficient GP sends me for an urgent X-ray confirming one huge stone in kidney & one in uretha. Emergency admission to ward 10 via A&E, 2days on the ward saw no urologist, had no ct scan treated terribly by unprofessional nursing team forced to return home to care for myself more effectively! Discharged from the ward in pain with 1 days worth of pain killers on a Saturday & an untreated urine infection & still kidney stones!!! Terrible care. Now waiting for a phone call Monday for out patient CT scan & outpatients appointment 8th July! Terrible standards of care. Staff on ward 10 have got away with the poor standards for too long as is evident of there attitudes & confidence in being this way. Something has to change its not right!!

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Responses

Response from Manor Hospital

Hello, thank you for taking the time to leave feedback. We're sorry to hear that you are less than impressed with the level of care that you've received whilst at hospital. This is not how we expect people treated by any of our services to feel. We'd appreciate if you could give us a call at your earliest convenience so that we can learn more about your experience here. 01922 656463 or alternatively email patientrelations@walsallhealthcare.nhs.uk Regards, Walsall Healthcare NHS Trust

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