"Stayed 27/2 to 8/03 2014 Beech Ward"

About: Heartlands Hospital

I was treated with a great disrespect by many of the staff. One instance when I refused to allow a male to help me wash I was told, "He is a health professional and if you don't let him help you won't get a wash". I am 52 years old and had been admitted after an accident. Also the treatment I saw of other older ladies worries me, I would never allow my relatives to be admitted to this hospital.

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Responses

Response from Heartlands Hospital

Dear Bern, I was saddened to read your feedback in relation to your stay if you wish to discuss this further I can be contacted on 0121 424 0808 Kind regards Margaret Mitchell Deputy Head of Patient Services

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