"Staff shortages affecting the quality of patient..."
About: Kettering General Hospital Kettering General Hospital Kettering NN16 8UZ
My Mother in Law of 89 was admitted on to Harrowden C Ward. To date, she has told us that she is being forced to be incontinent as staff can take up to 1.5 hours to respond to the buzzer. (I have heard complaints about this from other patients as well). One lady in the ward had pressed her buzzer for toileting but this was not responded to even though there were young carers in the corridor laughing and messing around. Although most staff are friendly and try their best, it is very obvious there is a staff shortage problem. I have had great difficulty at times in trying to speak to a qualified nurse for an update on my Mother in Law's health. They have always been so busy with their duties and cannot be located, although when I have managed to speak with someone they have always been polite and obliging.