"Pointless MRI scan"

About: Royal Preston Hospital

Recently went for an MRI scan of the head, took longer than expected due to stupid nurse not having put support underneath my legs. I was in total discomfort the entire time and was told several times to keep still until I awkwardly pointed out that I had no back support. Support was finally given but only for the last 5 minutes. And the nurse had the cheek to say I should have asked in the first place. I shouldn't have had to ask; I have had several MRI scans and every single time, support was always given at Chorley hospital. My MRI scan was meant to take no longer than 20 minutes but ended up taking an extra 15/20 minutes which was not only wasting their time, my time but also adding unnecessary pain and noise pollution to my ear drums with the loudness of the scanner. I just prey that the results come back accurately. Preston hospital! Are you reading these comments, are these comments actually going through your retinas?! You need to train your staff better. Listen up before people start making serious complaints.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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