"No after care"

About: Bmi - The Clementine Churchill Hospital

From the first appointment at The Clementine Churchill I was made to feel inferior by being an NHS patient, not by the nurses and consultants but by the receptionists etc. I went in to have my procedure and was perfectly happy with the treatment I received on the day, although I wasn't given much aftercare advice. 2 days later I knew I had an infection so phoned the ward as advised and explained I was in incredible pain and that the wound was burning with a horrid smell. This was Thursday and I was told to bathe in salt water and phone back Monday if I was still having problems!! I went to my GP the following day who confirmed my infection and gave antibiotics. The following Wednesday I phoned the ward again saying that I was still in pain, unable to move without extreme pain and my stitches were still bleeding 8 days after my op. The nurse got in touch with my consultant and I was told he couldn't see me, I'd have to go back to my GP to be referred again or visit a and e. By Friday I couldn't take any more so went back to my GP who told me that my stitches had come apart and she faxed my consultant requesting that he see me urgently. I phoned his secretary several times explaining the situation but no one ever got back to me. By 3.30 I had haemorrhaged and rushed to a and e by ambulance. The hospital were shocked at the treatment I had received and explained that I should have had a double layer of stitches and didn't. I'm now on bed rest waiting to see if I can heal naturally. I would say think twice, having a nice single room and free tv comes at a high price when there's no after care when things go wrong.

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Responses

Response from Bmi - The Clementine Churchill Hospital

I am very sorry to read of your experience with us. We would very much like to speak to you directly so we can investigate your situation further. Please could you contact me at the hospital on 020 8872 3872. Kind regards Claire Armstrong BMI The Clementine Churchill Hospital