"avoid if possible"

About: Lings Bar Hospital

My mum stayed at ling's bar for rehab following a four month stay in hospital during chemotherapy. During her stay, she got very little sleep due to being placed in a bay with a woman who constantly shouted for attention. This sivatin was not addressed by staff despite me querying it at the time and may have contributed to my mum's terminal relapse diagnosis. I found staff unapproachable, rude both to myself and patients and that a 'closed shop' atmosphere existed. Too much favouritism was diplayed and it was difficult to see what a lot of staff did other than write notes all day.

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Responses

Response from Janet Crawford, Operational Services Manager, Lings Bar Hospital, Health Partnerships

We appreciate you sharing your comments regarding your mum's stay in Lings Bar Hospital.

We aim to provide a high quality, caring service for all of our patients and I am sorry that you felt that this was not your experience whilst your mum was under our care.

We would very much like the opportunity to investigate the issues you have raised and would ask that you contact me directly on 0115 8837411 or Julie Wooder, Head of Inpatient Services on 0115 8837428.

If you would prefer, you could contact our Patient Experience Team on 01623 673849

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Response from Lings Bar Hospital

We appreciate you sharing our comments regarding your mum’s stay in Lings Bar Hospital. We aim to provide a high quality, caring service for all of our patients and we are sorry that you felt that this was not your experience whilst your mum was under our care. We would like the opportunity to investigate the issues you have raised and would ask that you contact our Head of Inpatient Services on 0115 8837428. If you would prefer, you could contact our Patient Experience Team on 01623 673849.

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