"Treatment for a soft corn"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as a service user),

I realised I needed treatment for a soft corn which was bleeding and inflamed as I am diabetic and am conscious that good foot care is important. I rang Shrewsbury Podiatry and foot health services at the end of June to ask for treatment and nail cutting. I was referred back to my doctors for registration because strangely I was told my registration had lapsed, at the same time I was informed nail cutting was no longer provided, bearing in mind I am nearly 85 and can no longer bend to do it myself. Indeed the last time I did it myself I cut 2 toes which bled for 3 days.

I know I am not writing about your service which was excellent. Your replied the next day, my complaint is the podiatry service who offered me an appointment for early September which was rearranged for 8 days later, because of a cancellation at my doctors the examination took place last week less nail cutting.

Obviously I have had to make my own arrangements for corn care and nail cutting.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Node382

Thank you for taking the time to tell us of your recent experience when using the TRAQS service.

I am sorry to hear that you experienced problems with the Podiatry service. As you are aware that is outside TRAQS control but Imay I suggest that you contact the PALS Office who will be able to take on board your comments and investigate further on your behalf?

•Patient Advice and Liaison Service (PALS) Manager

Shropshire Community Health NHS Trust

William Farr House

Mytton Oak Road

Shrewsbury

SY3 8XL

Tel: 01743 277689

Freephone: 0800 032 1107

Email: Soma.Moulik@shropcom.nhs.uk

I am pleased that your experience of the TRAQS team was excellent and would like to thank you again for taking the time to tell us of your experience.We wish you well for the future

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