"Admin seems poor"

About: St Mary's Hospital (London)

I was referred for a scan to St Marys by Barlby medical centre on the 8th of Aug 2014. On the 10th of Sept the same year I have followed up on this as I have not received any correspondence from St Mary's. Barlby confirmed they sent the fax on the 8th. I called St Mary's and they said they had no details of me on the system and to call Barlby back. Barlby reconfirmed they had sent it. And sent it again on the 10th of September. Seems the admin is very poor to have lost this important piece of info. Also very worrying, as this could be an issue relating to a very serious issues, and a month could mean possibly life threatening delays. Also worrying to find out that the system relies on fax's? Surely we should be using electronic trackable forms of communication for such serious communication channels? Thanks, Damon Walmsley

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience. It would be important to have moore details so that we can investigate your concerns with regard to a GP referral to our Imaging Department. To facilitate this please contact our PALS service pals@imperial.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful