"Very bad experience"

About: Homerton University Hospital

Well...I was quite surprised because when I told the lady that I haven't slept in two days because of the pain in my throat, told her that I was not eating because of the pain in my throat and told her that even swallowing, she checked on a website and told that even the website says that I was not allowed to get any antibiotics. Today, the day after been to Homerton, I went to St Andrews Health Centre and they found out that instead of a laryngitis there is an abscess in my throat. Yes, an abscess. This is dangerous guys. I really hope I was an isolated case because we are putting our health in your hands. I sing professionally and this abscess, if not taken in time, could cost me a lot for the rest of my life. Just saying. I will never come back in Homerton. And so my flatmate, who suggested it to me.

Story from NHS Choices

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Response from Homerton University Hospital

We are very sorry to hear about your recent experience at our A&E department. Your feedback has been passed onto the team. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. I hope you will contact PALS 020 8510 7315 or PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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