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How correct is the diagnosis of a Spire consultant...

Story from nhs.uk

"How correct is the diagnosis of a Spire consultant..."

I was referred in June 2014 by my optician who diagnosed a cataract however the consultant at Spire dismissed this saying that I didn't have a cataract. My optician wrote and asked for a second opinion by another optical consultant was needed and so finally today 9th September 2014 I am meeting another for the second opinion. Watch this space!

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Responses

Response from Spire Regency Hospital 9 years ago
Spire Regency Hospital

Submitted on 31/10/2014 at 10:59
Published on nhs.uk on 01/11/2014 at 03:00

I’m sorry you feel you didn’t receive the high standard of service we always aim to deliver. I know we have previously discussed your treatment and I would be happy to talk through this further. To arrange this, please contact me on 01625 501150 . Alternatively you can put your comments in writing to us through our complaints procedure. Please take a look at our website which gives more information on this. http://www.spirehealthcare.com/patient-information/patient-feedback-and-complaints/spire-healthcare-complaints-policy/ I’m sorry you feel our specialist wasn’t able to help but I wish you future good health. Kind regards, Will Pressley Hospital Director Spire Regency Hospital

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