"Well looked after, caring staff"

About: Wexham Park Hospital

After sustaining second degree burns across my palm and fingers in a cooking accident, I went to A&E on a Sunday night. I was out of sorts when I arrived and emotional. I was immediately assessed, the nurse was empathetic. She could see I was in immense pain and provided pain pills and ice before inquiring about the accident and assessing injuries. I was informed the number of patients waiting to be seen before me, directed to a more convenient section of the waiting area. When it was my turn to be seen, two lovely nurses worked in succession to assess the damage, answer my questions, explain the treatment, recovery and follow up care. They were sympathetic, acknowledged my pain, apologised for having to press and prod during assessment and explained what I could expect in terms of pain and how to manage it. We even shared a joke about refraining from any housework I did not enjoy during recovery. My visit was 2 hours in total. I am due to return on Tuesday for follow up. I am very impressed with the care I received and appreciative of the caring attention of the staff from reception to the nurses.

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Responses

Response from Heatherwood and Wexham Park Hospitals NHS Foundation Trust

Dear Virginia R-W

Thank you for taking the time to leave your feedback on your recent visit to our A&E department. I am so pleased to read that you were impressed with the care, attention and felt the nurses were sensitive to your needs. I will share your comments with the lead nurses for A&E Jo and James who will be delighted to share with their teams.

I wish you well in your recovery

Kind Regards

Claire Marshall

Associate Director of Patient Experience and Public Involvement

Response from Wexham Park Hospital

Dear Virginia R-W My apologies for the delay in responding to you. I am so pleased to read of your positive experience in A&E and how the nurses were compassionate, caring and communicated well. This is our aim for every patient, every time and we are working hard to ensure we improve. I will share your comments with the A&E lead nurses and lead doctor who will be delighted to share them withe the team. I wish you well in your recovery Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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