"Trauma patient left for 4 hours"

About: Leeds Dental Hospital

I brought my son who had smashed his three front teeth out in a skateboard accident. Blood pouring from his mouth and teeth all smashed. We were left for four hours while routine patients were seen as they waited for an x-Ray from the casualty dept he had been in all night. No sleep or food for 12 hours he was exhausted and in shock. When he was eventually seen by a very nice but exhausted registrar he was x-rayed immediately. Shocking treatment. Unnecessary and very poor decision making. How inefficient the administration is for this establishment and un sympathetic. If you try to ring no one answered. Referral for my other son was lost also.

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Responses

Response from Leeds Dental Hospital

Dear Ruth Thank you for taking the time to write to us about your recent experience of the Leeds Dental Hospital. We would like to offer our most sincere apologies for the poor experience you and your son encountered. We appreciate that it must have very been distressing for you both and we have made the General Manager of the Dental Hospital aware of your comments. If you would like to discuss the issues in more detail please contact the Trust’s Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk With kind regards Scott Senior Nurse Patient Experience

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