"PALS response @ Somerset Partnership Trust"
About: Somerset Partnership NHS Foundation Trust Somerset Partnership NHS Foundation Trust Bridgwater TA6 4RN
Posted by Tomcat (as ),
After being invited to talk to PALS recently about a comment on Patient Opinion, and being told they take complaints very seriously. I have done just this.
They obviously have standard answers for everything.
I did not find they dealt with concerns constructively.
I do not find they take patients seriously.
I felt nothing was resolved and nothing was really listened to.
No further action or advice. So in my opinion from Somerset PALS service, it was a complete waste of time & energy.
I hope something can be 'learned' by PALS to make it a better experience and for users to have more faith in the system.