"Not worth going"

About: Hull Royal Infirmary

Felt let down. The consultant was unhelpful and was under he uimpression I was attending for another illness. I had to tell him what was wrong with me. Don't feel like going back for a future review because I don't see the point of doing so. It was a total waste of my time and a three hour round trip. The same goes for the Eye Infirmary when I was informed I had a cornea problem and at some point would need a transplant butneither myself nor doctor was informed of the actual name of the condition. Nor was there any follow up arranged to check on my eye condition. Don't say sorry and don't tell me to contact PALS I have lost all falth in Hull Infirmary! On a lighter note I am sure there are staff at the hosptial that reaaly see their job as a vocation and care about their patients just not met one yet!

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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