"He put me at my ease in a way that was natural and did not seem to be at all scripted"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was in Plymouth city centre when I tripped over a kerb and fell. I am disabled and on the large side so I did have a bit of a fall hurting my elbow and my thigh.

Passersby came to my aid and even though I insisted I was fine they called for a paramedic. The paramedic, Tim Beckett, arrived very quickly and checked me over, helped me up and made sure I was able to walk. Tim was very caring and put me at my ease in a way that was natural and did not seem to be at all scripted. He genuinely cared and made sure he explained everything to me.

On the train on the way back to Bodmin my elbow swelled up so I called in to the minor injuries unit where they scanned it but could not detect any fracture. They said they would ask a radiologist to have a look to make sure but it was OK to go home.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Mask116

Thank you for taking the time to share your experience. I hope your elbow is much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Tim and ensure he is recognised for the care he gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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