"Paramedics could not have treated my mother better."

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My mother was having a routine visit from the nurse to bandage her legs when the nurse noticed my mother was looking very pale, her fingers were turning blue and when she questioned her she found that her vision was blurred. The nurse initially called the GP but was advised to call for a paramedic to attend.

The paramedics, Simon and Paul, took her blood pressure and found that it was low, they then took her into the ambulance to carry out further tests. My mother explained she had been in the Yeovil hospital the day before following a previous episode of feeling unwell. She had been taken to Yeovil hospital where she spent much of the day but they did not treat her in any way. Because of this she was reluctant to be taken to hospital again. The paramedics respected this and instead called her GP whom she will be seeing this afternoon, the GP has agreed to undertake tests to investigate the low blood pressure.

Once they were satisfied my mother’s blood pressure had risen sufficiently to make her feel better the paramedics brought her back into the house and made sure she was OK going to the toilet by herself and getting back to the room.

Simon and Paul were very good, they were both very friendly and could not have treated my mother better.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Rain589

Thank you for taking the time to share your experience. I hope your mother is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Simon and Paul. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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