"On Rowan 1 for 4 months 3 days"

About: Highbury Hospital

(as a staff member posting for a patient/service user),

My story so far as being on Rowan 1 for 4 months 3 days has been a day to watch patients get up to nonsense, swear at staff, bawl and shout at them etc and staff doing nothing about it and what they have done to stop it does not work because all sorts still goes on, the new soft soap approach does not work, they do it over and over again

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Responses

Response from Ruth Gadd, Acting Service Manager , City Crisis Team, Nottinghamshire Healthcare NHS trust

Thank you for posting your concerns which are obviously causing you some concern. My name is Ruth, I am an acting service manager at Highbury Hospital and would like to come to discuss these issues with you in more detail. If you wish to contact me please ring my extention 12318 or ask Patrick, the ward manger to contact me and I'll come to see you.

Many Thanks

Ruth

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Response from Patrick Crolla, Acting Ward Manager, Rowan 1, Nottinghamshire Healthcare NHS Trust

Hi,

If you would like to meet with Ruth and I, we would be very happy to explore your opinions further in order to gain more context and further details.

If there is a problem on the ward, we would be very open to discussing options and learning lessons to help improve care for both yourself and future patients

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