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Warm, friendly, polite, caring and helpful staff at Castle H...

Posted By Rachael Emma

"Warm, friendly, polite, caring and helpful staff at Castle Hill"

About: Castle Hill Hospital

(as the patient),

Having attended the Day Care Unit at Castle Hill on two occasions in the last six months, I would just like to thank all the staff for being so helpful, friendly and caring.

Nothing is too much trouble for any of them and even though I was nervous about attending both times they managed to allay my fears.

The after care too is exemplary. After suffering complications after my first visit I rang the unit and they couldn't do enough to help me. Right down to the sister ringing me back a few days later to see how I was and if she could do anything else.

It is also a lovely clean and warm environment.

Thanks once again.

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Responses

Response from Engagement Section Assistant, NHS Hull 14 years ago
NHS Hull

Submitted on 07/05/2009 at 16:28
Published on Care Opinion on 08/05/2009 at 01:00

Dear Rachael Emma Thank you for placing your comments about your positive experience at the Day Care Unit at Castle Hill Hospital on the Patient Opinion website. We value all feedback and it is pleasing to receive positive postings like yours. NHS Hull is the organisation responsible for deciding how money is spent on local health services (also known as commissioning), ensuring those services are of high quality and meet local needs. We have forwarded your comments on to colleagues at Hull and East Yorkshire Hospitals Trust (which provides these services) and they will ensure that they are passed on to the staff concerned. If you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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