"Lack of communication between hospital and district nurses"

About: Tameside General Hospital / General surgery

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

Elderly man had day care surgery in Tameside Hospital and was told the dressing had to be changed after 48 hours and District Nurses would visit to do this. After over 3 days they had not visited. Wife repeatedly phoned and left messages to which nobody replied. Husband was in severe pain and couldn’t walk, so was unable to get to GP for dressing removal. Finally family member removed dressing.

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Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your comments. This is clearly not the standard of care we expect for any of our patients to receive. We take concerns very seriously and can only improve if we are made aware what is going wrong from the patients perspective. We will share your concerns with the district nursing services.

Many thanks

John Goodenough

Director of Nursing

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