"Admission Procedure - Day Patient"

About: Worcestershire Royal Hospital / General surgery

(as the patient),

I had an appointment for day care surgery under Mr Aslam. The appointment letter told me to be in by 7.45am. I have to allow 45 minutes to travel by private transport - longer by bus.. The reception desk at Beech 3 ~Ward was not staffed until 7 am. I did not know that and telephoned repeatedly without success before leaving home. I left not knowing if I could be admitted.

In fact I was and the treatment was excellent and the nursing superb.

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Responses

Response from Worcestershire Royal Hospital

Ruddyard, Thank you for your comment, which we received via the Patient Opinion website today. I'm sorry to hear that you couldnt get through when you called - but Im pleased to hear that you received good treatment when you were seen to. I apologise for the delay in this acknowledgement - if you want to discuss this further, please contact us at patientservices.dept@worcsacute.nhs.uk

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