"The speed and efficency of getting ..."

About: Churchill Hospital

(as the patient),

What I liked

The speed and efficency of getting a outpatients appointment after having an inpatients assesment.

I was very impressed with the manner of the doctor that i saw within clinic who put my mind at ease as i was very upset as i had been told that i needed an emergency appointment to see him. I went away happy and understanding more of my condition.

What could be improved

Checking with patient wether they can attend earlier follow up appointments when hospital wants to bring appointment forward. I ended up having to wait even longer to get my first follow up appointment which would not have been necessary if i was consulted if i would be ok for it to be bought forward.

Story from NHS Choices

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Response from Churchill Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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