"Disgusted."

About: Medway Maritime Hospital

I am utterly disgusted with the past 2 experiences with Medway Maritime. I spent 9 hours there with my grandmother on the 23rd of this month, who had hurt her leg so badly she had be taken in by ambulance. When we arrived I overheard a very rude paramedic say to a colleague that it was only a gp issue, however it turned out to be something serious. Being passed from A&E to medocc for hours of waiting when she was in agony with nobody to help with wheeling her through the hospital. I am aware the hospital employs porters however i was given directions and left to push her through the hospital. 9 hours of rude employees, mistaken identities with other patients, wrong details and forms and being spoken to like a piece of dirt when asking about what was going on (being told the doctor has only 4 other patients yet we had to wait for 5 hours????) we managed to leave, still not knowing what was wrong and having to come back again another day. My grandmother is currently waiting in A&E today (30/08/2014) due to issues with meds she was given last week. She has just been left on a drip which ended 45 minutes ago with nobody to check on her. She has been left in a bed waiting for hours while she deals with a serious issue. She has now been told she must stay over night, had it not been an emergency there is NO WAY i would allow her to stay there. They have not been any help in telling her what could possibly be wrong and are left without a clue as to what is going on. I wouldn't leave my worst enemy in the care of any at Medway Maritime Hospital. I am utterly disgusted with the service that medway hospital provides and i only hope that i NEVER have to visit there myself

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Responses

Response from Medway Maritime Hospital

I am very sorry to hear about your experience of visiting the emergency department with your grandmother. We are committed to doing everything we can to improve patient experience so would welcome a discussion with you to identify areas for improvement. My contact details are below and I do hope we can arrange a time to talk. Katy White Head of Nursing, Emergency Department Email: katy.white@medway.nhs.uk

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