"It gives me faith that there are good nurses out there"

About: Ayr Hospital / Accident & Emergency Ayr Hospital / General Surgery Biggart Hospital

(as a relative),

Mum had an ileostomy and treatment in Ayr Hospital. Her care at times was excellent and at other times poor. Over the last eight months she has more or less been in hospital and in numerous wards. She suffered delirium and the constant moving caused extreme confusion.

She was sent to Biggart hospital where she was to have rehab unfortunately in the ward she was admitted to her stoma care was nonexistent and her skin was compromised, resulting in poor adherence of her stoma bag. The bag was often full or burst leaving her in a mess which was distressing. She then fell and broke her hip and returned to Ayr. Care in ward 10 was good until her transfer back to Biggart when we had been telling staff something was wrong with her for around a week but this was dismissed and there was no requirement for medical assessment. Mum was really ill when she was admitted to Lyndsey Ward Biggart Hospital.

I can safely say since her transfer the staff have made a great difference to her care, her physical health has improved and her outlook is becoming brighter. She no longer tells us she wishes she was dead and does not want to be here. Her stoma care has been great and we are now hopefully seeing her getting her strength back and looking forward to her coming home. I would like to say a genuine thank you to the staff of Lyndsey Ward for their dedication and care shown towards mum and treating her with proper due care and attention as we all deserve. The difference you have made to this 83 year old lady is immeasurable.

It gives me faith that there are good nurses out there who do care keep up the good work and be aware of the difference you make to patients and their families.

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Responses

Response from Claire Copeland, Consultant - Stroke Physician and Geriatrician, Care of the Elderly, NHS Ayrshire and Arran

Dear Scotfi,

Thank you for taking the time to share your story about your mum. As a Doctor I found it difficult to read about the standard of care she experienced. I'm really sorry to hear she's had such a difficult time. It must have been a very worrying and stressful time for you and her. I hope she is doing better now.

I'll pass on the lovely comments to the staff in Lyndsey ward. I'm pleased that after such a turbulent time that she was able to do well in the ward.

With respect to the earlier part of her care, if you'd like to tell me more about it so I can see what can be done better for other people in the future. You can do this through Patient Opinion.

Best wishes,

Claire Copeland

Consultant in Stroke Medicine and Care of Older People

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