"Disgraceful treatment"

My elderly mother was admitted to Waters ward after a fall. Waters Ward is for dementia patients: my mother does not suffer from dementia and appears to have been admitted there solely on grounds of her age (94). Most of the nurses were caring to varying degrees, but one was extremely rude. On the rare occasions when the doctor visited, he read through her notes and walked out without speaking to her. The food was nothing short of disgusting. It is prepared off-site and sent chilled to the hospital. There was almost nothing in the way of fresh fruit or vegetables and on the one occasions where she was given a piece of fruit, she was not given a knife with which to cut it. The night before her discharge, she was told she would not be going home over the Bank Holiday weekend, but the following day (Friday) she was abruptly discharged, alone, to a cold house and an empty fridge. She lives alone. No follow-up care was provided, although she was told that she was entitled to a care package tailored to her needs. She was also promised milk and bread, which never materialised. She still has double vision from the fall. She will do anything to avoid Bridlington hospital in future, but I have ticked the anonymous box to protect her in case she does have to be admitted in future. Note that your Department question below does not allow in-patient "care" as an option.