"talked through concerns with paramedics"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

Brother very I'll following major operations, , spinal injury and 18 months I hospital. Recent admission/ discharge to hospital the following wee with stomach pain and distension. Developed a rash to limbs, clammy sweating episodes and shortness of breath.

Spoke with paramedic on telephone, very understanding and calming

Paramedics Mark and Catt attended Full examination given and obs taken

Talked through concerns, gave reassurance that nothing indicated sepsis.

Very unhurried and reassuring. Did not require taking to hospital, advice given for if condition deteriorates

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Arthur westie

Thank you for taking the time to share your experience. I hope your brother is starting to feel much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their family members, when they need us most.

I would like to pass your kind comments onto the paramedic you spoke to, and the ambulance crew who came to your brothers aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Arthur westie

Thank you for contacting me with further information.

I have been able to identify the staff involved and will pass your thanks onto Catt and Mark, and also Amanda, the clinician you spoke to at the 111 service.

I am sure that they will all appreciate your kind comments.

Thank you again.

Laura

  • {{helpful}} of {{total()}} people think this response is helpful