"Trying to call podiatry to say I was running late"
About: Kent & Canterbury Hospital Kent & Canterbury Hospital Canterbury CT1 3NG
Posted by ScottTheScot (as ),
Appalling communications. I was running late for a Podiatry Appointment today, so we thought we should phone ahead and let them know. First you are taken to a switchboard that eventually takes you to another switchboard. Then we finally got through to a human being. That's when the real problems started.
The receptionist said she couldn't view Podiatry appointments, so she put us through to another number there was no answer and eventually the call was picked up by another receptionist who didn't know the phone number and couldn't see the appointments. After twenty minutes of various phone calls, which made us even later we drove over to the hospital.
This was no better she didn't have a number either and couldn't get hold of anyone in Podiatry, by this time it was too late and we waited another 20 minutes at the hospital while the receptionist looked for a number. She gave us a number and then said no one will be there until next week.
I took the day of work to do this and I'm back at work next week. The communication is appalling and I will be informing my MP.