"Ankle fracture experience"

About: Norfolk & Norwich University Hospital / Accident and emergency Norfolk & Norwich University Hospital / Trauma and Orthopaedics

(as the patient),

I fell on uneven ground while out walking my dog. I was brought into A&E in August after a fall when out walking.

An x-ray confirmed a fracture. As I could not manage crutches and was alone at home I was admitted to Easton. Unfortunately I had to wait until 7pm the following day to have my ankle plastered as plaster room was so busy and as I hadn't been seen by physio who finish at 4.30 I had to stay in a further night. It wasn't until late that day that I was eventually discharged I did feel that I was a bit of a bed blocker.

The nursing care was very good tho I felt they were over stretched especially the day when there was one staff nurse and one healthcare assistant. There was a young healthcare assistant who was fantastic, helping the elderly eat and anticipating commodes etc.

Unfortunately I had to return on bank holiday Monday as pain had worsened. I was met by Mark Hohn in the plaster room, honestly to call him a tech is an insult. He is fantastic dealing brilliantly with kids and anxious parents, confused elderly patients etc. He has a wealth of knowledge and gives great advice, seriously better than I've ever had from any orthopedic doc and I have met dozens of them in my life.

I was there from 11 - 3.30 and although ortho agreed I needed better pain relief the pharmacy was closed. It is a 24hr hospital and that is a ridiculous scenario.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for taking the time to tell us about your experience are we hope you are recovering well after breaking your leg. We will pass on your feedback to the relevant teams.

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Response from Norfolk & Norwich University Hospital

We are sorry to hear about your wait to see the plaster room and the lack of help with pain relief. Your feedback will be passed to the teams involved in your care.